2026 marks a yr of double milestones for Mosaic Island. Because the agency celebrates its twentieth anniversary, Director Natasha Ogden additionally marks her personal 10-year milestone with the corporate. She sits with Consultancy.uk to replicate on her journey – and explores how the agency’s people-centric culture has powered its success.
Based in 2006, Mosaic Island is a consultancy agency specialising in digital enterprise transformation, IT structure, and the supply of complicated expertise programmes for blue-chip shoppers. From its places of work in London and Bristol, the agency helps organisations throughout sectors together with client items, automotive, healthcare, insurance coverage and transport.
Natasha Ogden joined the agency in December 2015, initially focusing on workforce technique and expertise acquisition. From the outset, her position centred on making certain the fitting match between people and the organisation – putting “the fitting folks in the fitting place, on the proper time.”
Because the agency expanded, so too did her remit. She was later appointed Director of Business and Folks, taking on accountability for each the agency’s growth agenda and its expertise technique, aligning business efficiency with hiring, improvement and culture.
“Trying again, it’s been an extremely rewarding journey,” says Ogden, having simply handed the 10-year milestone with the agency herself. “Mosaic Island has grown a lot by way of our service providing and consumer fame, however all whereas nonetheless staying true to its core values and culture.”
Folks-centric culture
That culture, she explains, has been intentionally designed. Mosaic Island operates as a collaborative, values-led and people-first consultancy, combining a team-first mindset with a practical focus on fixing actual consumer issues, all inside a contemporary working atmosphere centred on flexibility, belief and wellbeing.
In an trade the place individuals are on the coronary heart of the enterprise – and competitors for expertise is intense – nurturing this culture has confirmed to be a self-reinforcing funding. “Shaping our culture and rigorously sustaining it has been central to establishing Mosaic Island as an employer of selection within the trade,” says Ogden.
A core a part of Mosaic Island’s worker worth proposition is fostering a supportive atmosphere, the place “folks look out for each other, our management staff is extremely accessible, and success is collective and shared.”
The agency gives alternatives to proceed studying past commencement – one thing which has lengthy been a part of the consulting sector’s attract for professionals at each stage of their careers.
“We take a really personalised strategy to studying and improvement,” Ogden notes. “Somewhat than a one-size-fits-all mannequin, we work with our folks to know their aspirations and tailor improvement plans accordingly. This contains on-the-job studying by way of various consumer engagements, entry to mentoring, in addition to formal coaching the place wanted.”
Mosaic Island additionally encourages data sharing throughout the agency, creating alternatives for folks to study from each other’s experiences. The purpose is to assist steady growth, each professionally and personally – one thing Ogden herself has valued since becoming a member of.
“Personally, it’s been a decade of fixed studying – working with inspiring colleagues, fixing complicated consumer challenges, and serving to to form the path of the enterprise. It’s uncommon to discover a place the place you may develop alongside the organisation in such a significant approach.”
Taken collectively, she provides, “Our culture is on the coronary heart of every little thing we do. People listed below are empowered to take possession of their work and their careers, supported by a management staff that’s extremely approachable. That mixture of autonomy, assist and objective is what makes Mosaic Island a spot the place folks select to remain and construct their careers.”
Senior-led mannequin with a boutique’s agility
This people-centric culture is just not solely an inside power; it is usually a key driver of consumer success. Mosaic Island has constructed a powerful fame for long-standing relationships and a excessive proportion of repeat enterprise, underpinned by constant supply and belief.
That has helped the agency obtain award-winning standing. In rankings by each the Monetary Instances and Consultancy.org, Mosaic Island is recognised among the many main administration consultancies. In its core areas of experience – together with IT structure and complicated IT supply – the agency can be ranked among the many trade’s frontrunners.
Requested what underpins this, Ogden factors to 2 key components.
First is senior experience, with consultants who deliver each deep expertise and a confirmed monitor document to consumer engagements. Not like many bigger corporations that function a widely known ‘pyramid’ mannequin, Mosaic Island is structured round senior-led groups. “Purchasers constantly inform us that what retains them coming again is our mixture of deep experience and a genuinely human strategy. They worth that we are able to deliver senior experience straight into engagements, delivering measurable outcomes.”
Underpinning all consumer work is a powerful moral basis, with a transparent emphasis on integrity, inclusivity and accountable enterprise practices. “Particularly in at the moment’s AI-driven world, shoppers place robust emphasis on belief, collaboration, and a spotlight on real outcomes.”
Over a decade wherein the trade’s giants have continued to develop and a wave of consolidation has reshaped the consulting mid-market (typically pushed by personal fairness), Mosaic Island has remained true to its unbiased and boutique positioning. In line with Ogden, this positioning helps the agency stand out within the sector, each as an adviser and as an employer.
“Our boutique mannequin permits us to be extremely centered, versatile and private in our strategy – bringing collectively skilled professionals related to every undertaking shortly, with out having to maneuver by way of layers of business hierarchy when assembling a staff.”
“For shoppers, meaning direct entry to experience and a extra tailor-made, responsive service. We take the time to know their enterprise, their challenges and their ambitions – and act as trusted companions reasonably than simply suppliers. And on the identical time, additionally they worth the pliability we offer, the shoulder-to-shoulder approach of working, and the private, long-standing relationships we construct.”
For the agency’s folks, in the meantime, the boutique mannequin brings higher closeness, visibility, affect, and the chance to form outcomes. “In a market typically dominated by scale, our differentiation comes from depth, high quality and authenticity,” she notes.
Trying forward
As Ogden enters her second decade on the consultancy, she sees the consulting panorama present process vital transformation, pushed largely by the speedy rise of synthetic intelligence. The expertise – already utilized by greater than eight in ten consultants on a day by day foundation and more and more embedded into each supply and operations – is about to reshape conventional consulting fashions.
Pessimists argue that this shift may endanger the way forward for the trade, placing strain on billing fashions, lowering demand for consulting hires, and displacing junior roles as smarter machines take on extra routine work. “Each consulting agency might want to embrace AI in a wise approach and navigate the challenges forward,” notes Ogden.
Whereas this brings clear challenges, she provides, it additionally creates vital alternative. For Mosaic Island, adapting to this shift is already a precedence, with AI firmly on the agenda for the approaching years.
But amid this wave of technological change, Ogden is evident that the essence of consulting will stay unchanged. “Folks will stay on the coronary heart of the trade – and of Mosaic Island’s personal future.”
“Trying forward, I’m excited to proceed being a part of Mosaic Island’s journey, whereas staying true to what makes us distinctive,” she concludes. “The panorama of consulting and complicated IT change is changing into more and more dynamic. Having the ability to assist our shoppers navigate that complexity – and doing so with such a powerful staff – is what I’m most wanting ahead to.”
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