Quadient Named a Leader in the SPARK Matrix™: Customer Communication Management Report for 2025

Quadient Named a Leader in the SPARK Matrix™: Customer Communication Management Report for 2025

• QKS Group acknowledges Quadient for its superior AI-powered capabilities that simplify and improve the creation and orchestration of hyper-personalized and impactful buyer interactions

Quadient (Euronext Paris: QDT), a international automation platform powering safe and sustainable enterprise connections, has been acknowledged as a Leader in the SPARK Matrix™: Customer Communication Management (CCM), Q2, 2025 report by international advisory and consulting agency QKS Group. This marks the fifth consecutive yr Quadient has been named a Leader in the SPARK Matrix for CCM, a strategic vendor efficiency evaluation software that ranks distributors throughout the classes of Know-how Excellence and Customer Impression.

This yr’s SPARK Matrix targeted closely on how CCM suppliers are leveraging synthetic intelligence (AI) to make buyer interactions extra related, well timed and seamless. Quadient was acknowledged for its newly prolonged AI capabilities that embody sentiment evaluation and scoring, multi-language translation and personally identifiable data (PII) detection. Quadient’s superior AI options like script help considerably enhance worker productiveness, accuracy and efficiency by automating advanced knowledge switch and processing duties.

“Quadient continues to ship sturdy worth in the CCM house by means of a platform that balances efficiency, flexibility and innovation,” stated Saurabh Raj, senior analyst at QKS Group. “Its deal with supporting high-volume, compliant communications alongside real-time journey orchestration and AI-driven modernization makes it a compelling alternative for organizations with advanced communication wants. It helps a number of deployment fashions, together with on-premises, hybrid and cloud environments, enabling clients to align know-how with their broader IT and regulatory methods.”

Moreover, Quadient was acknowledged for a differentiated AI technique that permits organizations utilizing its CCM answer, Quadient Encourage, to leverage their most well-liked and trusted AI service for assured knowledge safety and constant AI adoption. Through the use of current AI investments, organizations be certain that AI-driven insights align with their industry-specific wants, safety insurance policies and regulatory necessities.

Past CCM, Quadient’s clever automation platform has been constantly acknowledged as a Leader in the SPARK Matrix for varied classes, together with buyer journey mapping, accounts payable automation and accounts receivable functions.

“We’re proud to be acknowledged for the fifth time as a Leader on the SPARK Matrix for CCM and imagine this place displays Quadient’s dedication to driving developments in AI-powered automation,” stated Chris Hartigan, chief answer officer, Digital, Quadient. “Quadient’s AI-powered capabilities allow organizations to craft and ship hyper-personalized, environment friendly and impactful buyer interactions. By enhancing satisfaction and fostering lasting loyalty, these capabilities not solely strengthen buyer relationships but in addition assist mitigate the dangers of regulatory non-compliance.”

For complimentary entry to an abridged SPARK Matrix CCM 2025 report, go to: https://www.quadient.com/en/assets/spark-matrix-ccm-2025.

About Quadient®
Quadient is a international automation platform powering safe and sustainable enterprise connections by means of digital and bodily channels. Quadient helps companies of all sizes in their digital transformation and progress journey, unlocking operational effectivity and creating significant buyer experiences. Listed in compartment B of Euronext Paris (QDT) and a part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are eligible for PEA-PME investing. For extra details about Quadient, go to http://www.quadient.com/en/.

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