Bajaj Finserv boss shares a laugh about telemarketing calls from his own company – CNBC TV18

Think about being the Chairman and Managing Director of one in all India’s largest monetary providers firms, solely to obtain a telemarketing name pitching merchandise from your own agency. Sanjiv Bajaj, the person behind Bajaj Finserv’s meteoric rise, shared a mild-hearted second on the Lokmat Maharashtrian of the Yr Awards 2025 when requested how he handles such conditions.

With a wry smile, the chairman and managing director of Bajaj Finserv admitted that even he isn’t resistant to the occasional name about Bajaj insurance coverage merchandise. “What number of of you right here have obtained calls from Bajaj insurance coverage?” the moderator requested the viewers, prompting a sea of raised fingers and chuckles.

When requested if he had ever performed a prank on a telemarketer, Bajaj rapidly responded, “My business is closely regulated, and we will’t afford to play pranks, even by mistake. So, sadly, I can’t be a part of within the enjoyable.”

The Thriller of Telemarketing Calls

Bajaj defined that the majority of those calls don’t really come straight from Bajaj Finserv. “About 95% of these calls aren’t us. They’re third-occasion distributors claiming to be us. Solely round 2-3% of them are literally from us,” he shared. To handle the difficulty, Bajaj pointed to the company’s Do Not Disturb (DND) characteristic on their web site, which permits clients to choose out of such calls.

Regardless of their finest efforts, Bajaj admitted the issue of fully eliminating telemarketing complaints. “We do 45 million loans a 12 months and course of round 45 million funds a month. Out of this, we get about 400 complaints a month about harassment calls. That’s simply 0.006%, but it surely’s nonetheless 400 irate clients, and we’re working laborious to deliver that quantity down.”

Memes and the Lighter Aspect of Enterprise

Bajaj additionally spoke about widespread memes poking enjoyable at telemarketing calls. The newest meme to do the rounds reveals astronaut Sunita Williams answering the cellphone afer returning to Earth, solely to be instructed she has a “pre-authorised private mortgage supply” from the company.

“I see the memes too, and I get it. It’s a part of the job, and we have now to bear with it,” he mentioned with a laugh.

The viewers loved the humorous anecdotes as Bajaj balanced humour with accountability, leaving a lasting impression.

And as for these pesky telemarketing calls? Bajaj has a message for everybody: “Go to our web site, click on on the Do Not Disturb quantity, and we’ll be sure you’re not disturbed. However till then, benefit from the memes!”

Additionally learn: How Bajaj Auto formed Sanjiv Bajaj’s entrepreneurial journey