Amid longer worldwide flight occasions brought on by Pakistan’s airspace closure for Indian carriers, the Directorate Normal of Civil Aviation (DGCA) on Saturday issued an advisory asking airlines to step up communication and in-flight providers for passengers.
With Pakistan closing its skies, a number of worldwide flights — particularly these from north Indian cities like Delhi — at the moment are taking longer routes and even making technical stops alongside the best way. To handle this, the DGCA has rolled out a set of passenger-handling measures targeted on transparency, consolation, and security.
The advisory highlights 5 key areas: conserving passengers knowledgeable earlier than flights, enhancing in-flight catering and consolation, strengthening medical readiness and assist at alternate airports, boosting customer support groups, and making certain easy coordination throughout departments.
The aviation regulator identified that airspace restrictions have led to main rerouting of flights, longer block occasions, and the potential of technical halts for operational or refuelling wants.
Right here’s what airlines have been instructed to do:
Pre-flight communication: Passengers should be clearly knowledgeable about route modifications, longer journey occasions, and any technical stops — the place they’ll often stay onboard. Airlines should talk this at check-in counters, boarding gates, and by means of SMS or e mail alerts the place doable.
In-flight catering and consolation: With flying hours rising, airlines should replace catering plans to supply sufficient meals, drinks, dry snacks, and particular meals primarily based on passenger requests.
Medical preparedness and alternate aerodromes: Airlines want to make sure medical kits are well-stocked and emergency assist, together with ambulances, is obtainable at alternate airports. Cabin crew ought to be able to handle passenger fatigue or any medical points.
Customer support readiness: Airlines should prep their name centres and assist groups to deal with delays, missed connections, and present assist or compensation in step with regulatory guidelines.
Intra-departmental coordination: Flight dispatch, industrial groups, floor handlers, in-flight providers, and medical distributors should work collectively easily to minimise disruptions.
The DGCA has made it clear that ignoring these pointers — or inflicting inconvenience to passengers — might appeal to strict motion underneath the Civil Aviation Necessities (CAR) guidelines.
Source link
#Pakistan #Airspace #Closure #DGCAs #advisory #means #airlines #passengers #flight #delays #cancellations
