UK-headquartered event organiser RX has outsourced its end-to-end IT support to Endava. The consulting agency will now present end-to-end IT support throughout the shopper’s operations.
The worldwide occasions market features a varied number of actions and gatherings, together with conferences, gala’s, weddings, company occasions, and reside reveals. Having recovered quickly for the reason that lockdown interval, the market is now price a price of $500 billion in 2026, and should attain $922.3 billion by 2035 if it maintains a CAGR of seven.03% from 2026 to 2035.
Amid this, RX is a world chief in occasions and exhibitions, leveraging trade experience, knowledge, and know-how to construct companies for people, communities, and organisations. With a presence in 25 nations throughout 41 trade sectors, RX hosts roughly 350 occasions yearly.
To handle these occasions, and allow its providing to develop, the agency opted to modernise its international IT property, with the support of consultants from Endava. Now, a multi‑12 months managed companies partnership with RX has gone reside, together with end-to-end IT support throughout service desk, infrastructure, area companies and functions administration.
Nick Lowe, vice chairman of know-how at RX, stated, “Endava has delivered actual momentum for our international IT operations. Their influence has lifted each responsiveness and confidence throughout our groups. As we proceed to modernise and automate extra of our operations, Endava is proving to be a invaluable lengthy‑time period companion.”
Since going reside in December 2025, the partnership has reportedly delivered measurable enhancements throughout RX’s international IT property. Inside weeks, 97% of service desk calls had been answered inside 60 seconds, supporting greater than 5,800 month-to-month tickets per 30 days internationally. These enhancements have contributed to a constructive end-user satisfaction rating of 9.5/10, alongside elevated confidence within the efficiency and consistency of RX’s IT companies.
As well as, Endava and RX have established sturdy governance foundations, together with structured service reporting and Quarterly Enterprise Opinions, to present transparency, accountability and a shared framework for steady enchancment. The engagement aligns with Endava’s strategic concentrate on lengthy‑time period, advanced managed companies partnerships throughout international enterprises, additional reinforcing its presence within the occasions and media sector.
“Stay occasions depart little margin for IT failure,” added Alastair Lukies CBE, Chief Engagement Officer at Endava. “RX operates in probably the most demanding international environments, and our function is to make know-how invisible, secure, responsive and prepared to scale, so groups can concentrate on delivering world-class experiences. This partnership demonstrates how a contemporary managed companies mannequin can ship each fast stability and long-term innovation.”
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