Lancia Consult helps utilities player redesign operating model to stimulate growth

Dealing with rising demand and aggressive load growth projections, utilities are additionally contending with new regulatory burdens and web zero expectations. When in search of to deal with these points, a European utilities agency leveraged a posh divestment technique to strengthen its enterprise – with specialists from Lancia Consult partnering with the enterprise to redesign its operating model accordingly.

Initially of the divestment challenge, the utilities organisation’s management realised they’d a uncommon likelihood to deal with long-term points within the firm’s legacy processes. These included blurred traces of duty, restricted cross-team collaboration and siloing, which have been hindering the agency’s effectivity, and talent to develop.

After making contact, Lancia Consult set a few devoted discovery challenge, to assist higher perceive the problems and alternatives at play. The crew met a broad vary of workers from the shopper, in addition to leaders throughout every of its departments. Collectively, they recognized ache factors, mapped future processes, and clarified roles and priorities.  

This exploratory course of helped Lancia Consult’s specialists to develop a revamped organisational model, unfold throughout individuals, roles, processes, methods of working, governance and knowledge. What then adopted was a sensible and phased implementation, supported by the consultants, with “a robust emphasis on possession, collaboration, and data-driven resolution making.”

In accordance to a launch from the consultancy, the shopper has seen a spread of advantages from the challenge. For one, the utilities player now has a “clear roadmap for operational excellence and price financial savings”. Workforce visibility, possession, and collaboration have all improved, Lancia Consult provides.

Reflecting on the challenge, the specialists conclude, “Most significantly, the enterprise is now higher positioned to ship excellent customer support and assist future growth. The invention part has laid the inspiration for ongoing enchancment and a extra agile, customer-focused organisation.”