New Delhi, The Central Board of Secondary Schooling on Sunday stated it’s going to subject refunds to students who had been overcharged through the class 12 post-result process due to technical issues.
This comes a day after Union Schooling Minister Dharmendra Pradhan sought an in depth report from the CBSE over complaints of technical glitches confronted by students through the re-evaluation process.
In a discover, the CBSE stated that on Could 21 and 22, sure technical issues led to incorrect payment deductions in some instances whereas students had been making use of for scanned copies of evaluated reply books, it stated.
“In some cases, extra cost was deducted, whereas in others, lesser quantities had been charged,” it stated.
The CBSE stated that in all instances of extra cost, the “actual extra quantities shall be refunded to the identical cost technique which was used for cost”.
“Equally, in instances the place lesser cost was deducted, candidates shall be told individually concerning cost of the steadiness quantity, if required,” it stated.
“Scanned copies of the evaluated reply books shall be supplied in all such instances, with out candidates being required to submit contemporary requests,” it added.
On Wednesday, Pradhan took severe cognisance of issues associated to server downtime, cost gateway glitches and operational lapses reported through the process, sources stated.
In a press release issued on Saturday, the CBSE had stated that it was monitoring all reported issues and taking corrective measures, together with extension of timelines and technical interventions.
“Mother and father and students are requested not to really feel anxious if they’ve encountered such issues. The very objective of the verification and re-evaluation mechanism is to tackle real considerations in a structured and honest method,” the assertion stated.
It had stated that due to exceptionally excessive visitors on the portal, some technical disruptions had been skilled throughout peak intervals.
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