Following a player survey through which the RuneScape group informed Jagex that it wanted to enhance total help for its two MMOs, the sport studio introduced earlier this 12 months that it will likely be rolling out these adjustments over 2025, beginning with chat spam discount and notifications on actioned experiences.
Now Jagex has sped up response instances and “launched a new centralised point of contact for all player help requests, with a phased launch ranging from the tip of April.” Future work on this space embrace introducing reside help chat for billing and assist, account hijacking detection, improved ban appeals, and anti-cheat tech centered on real-world buying and selling.
“We wish to be open and sensible with you. Reside chat is new to us, and we all know implementing it totally will probably be a problem,” the studio representatives stated.
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