Thousands of Uber Eats customers throughout the United States and United Kingdom discovered themselves watching error screens on Friday, 20 February 2026, as the meals supply app floor to a halt. The disruption hit throughout a number of fronts concurrently—prospects couldn’t place orders, couldn’t log in, and couldn’t get any assist from the platform’s in-app buyer assist bot, leaving them with no channel to boost complaints.
Uber Eats skilled a attainable outage on Friday, with hundreds of customers reporting points. Greater than 3,500 customers had reported issues with the platform as of 10:45 am PST, in line with Downdetector, which tracks outages by accumulating standing reviews from a number of sources. Most customers reporting points mentioned they had been experiencing issues particularly with the app.
‘There Are No Various Methods to Attain Out’
What set this outage other than a routine service dip was the collapse of the buyer assist operate alongside it. Customers who had already positioned orders—and had been now lacking objects or ready on refunds—discovered themselves unable to escalate their complaints by way of any channel. One consumer wrote: ‘Actually there are not any alternative routes to achieve out to @UberEats if their assist customer support chat bot just isn’t working… I am lacking objects in my order, and I would love a refund.’ One other added: ‘Is @UberEats app down? I am unable to order or use the assist function.’
Others vented their frustration extra bluntly. ‘Your service supply has gone down @UberEats. At this time is the final time I exploit your providers,’ one consumer posted, whereas one other wrote, ‘Superb how @UberEats not working once I’m making an attempt to hit the assist choice as a result of my order taking without end.’ The timing compounded the injury—Friday evenings rank amongst the busiest intervals for meals supply platforms globally.
Uber’s Standing Web page Exhibits Nothing
Regardless of the scale of reviews flooding in from two nations, Uber’s official standing web page listed no incidents for 20 February 2026—a stark distinction to the hundreds of complaints being logged in actual time on outage-tracking platforms. The corporate issued no public assertion acknowledging the disruption at the time of publication.
Outage.report, which displays social media indicators to detect service points, confirmed it had obtained reviews from customers in each the United States and the United Kingdom all through the day on 20 February. The hole between what customers had been experiencing and what Uber was formally acknowledging drew criticism of its personal, with some customers expressing disbelief that no communication had been issued.
Not the First Disruption This Week
The Friday outage didn’t emerge in isolation. Uber and Uber Eats had been additionally reportedly down for a whole lot of customers on 18 February 2026, with DownDetector logs exhibiting a surge in consumer reviews round 1:32 pm Jap Time. Again-to-back disruptions inside the similar week pointed to a recurring instability in the platform’s infrastructure—one which Uber had but to handle publicly on both event.
Studies from 18 February included customers encountering ‘entry denied’ errors when trying to position orders, an incapacity to signal in even after reinstalling the app, cost failures, and a completely inaccessible enterprise portal. Uber didn’t acknowledge these incidents publicly both.
For the thousands and thousands of gig employees who depend upon Uber Eats to earn earnings—supply drivers who lose pay each time the platform goes darkish throughout peak hours—an unacknowledged outage is greater than an inconvenience. It’s an uncompensated loss. The platform’s silence throughout two disruptions in a single week raises pointed questions on how one in all the world’s largest meals supply providers communicates with its customers and its workforce when issues go incorrect. Uber had not responded publicly at the time this text was printed.
Initially printed on IBTimes UK
Source link
#Uber #Eats #Outage #Frustrates #Thousands
