Masterstroke by Zomato as Deepinder Goyal launches first AI product ‘Nugget,’ users can now…, food delivery to…

Zomato’s chief government officer (CEO) Deepinder Goyal introduced the launch in a publish on X. “Introducing Nugget—an AI-native, no-code buyer help platform,” Goyal, 42, wrote.

New Delhi: In a significant strategic transfer, food and grocery delivery large Zomato has launched a synthetic intelligence (AI)–powered buyer help instrument known as Nugget for companies. Zomato Labs, the corporate’s innovation group constructed the product as an inside instrument over three years.

Zomato’s chief government officer (CEO) Deepinder Goyal introduced the launch in a publish on X. “Introducing Nugget—an AI-native, no-code buyer help platform,” Goyal, 42, wrote. “Nugget helps companies scale help effortlessly—extremely customizable, low-cost, no dev group wanted. No inflexible workflows, simply seamless automation,” he added.

🚀 Introducing Nugget—an AI-native, no-code buyer help platform.

Nugget helps companies scale help effortlessly—extremely customizable, low-cost, no dev group wanted. No inflexible workflows, simply seamless automation.

✅ Resolves as much as 80% of queries autonomously
✅ Learns &… pic.twitter.com/pnVrUEhmcd

— Deepinder Goyal (@deepigoyal) February 17, 2025

In line with the corporate, Nugget presents a spread of options such as automated high quality audits, picture classification, and voice AI brokers that can have interaction in human-like conversations. In line with Goyal, Nugget autonomously resolves as much as 80% of queries, adapts in real-time, and operates with out the necessity for coding.

The AI instrument at present powers over 15 million (1.5 crore) interactions per thirty days for Zomato, Blinkit and Hyperpure – all owned by Zomato. You will need to notice that Zomato is providing Nugget freed from price to companies at present in contract with different buyer help suppliers till their agreements expire.

The launch of Nugget comes simply days after Zomato formally modified its identify to Everlasting Ltd. Based in 2008, the corporate operates three main manufacturers—the food delivery platform Zomato, the short commerce app Blinkit, and the grocery provide chain service Hyperpure.