- Customers have reported degraded print high quality with third-party ink
- Firmware updates are blamed, however Brother denies all allegations
- HP beforehand admitted to updates that affected third-party ink efficiency
Printer maker Brother has denied locking in customers to its personal ink cartridges via so-called firmware updates.
The information got here after electronics technician and right-to-repair activist Louis Rossmann accused the corporate of updating its printer firmware to both block non-OEM toner or degrade efficiency.
Additional posts on the web, together with Reddit threads, have confirmed comparable issues from different customers, who observed printing high quality drop when utilizing third-party toner.
Brother denies blocking third-party ink
Furthermore, reverting to older firmware variations has confirmed both troublesome or unattainable, which means printers that beforehand functioned as regular may now be thought of ‘damaged’.
The corporate said (via Ars Technica): “We’re conscious of the current false claims suggesting {that a} Brother firmware replace could have restricted using third-party ink cartridges. Please be assured that Brother firmware updates don’t block using third-party ink in our machines.”
Brother argued that variations in third-party toner high quality could possibly be liable for print high quality points: “Brother printers don’t deliberately degrade print high quality based mostly on whether or not a Brother Real or non-genuine ink/ toner cartridge is used. Brother can’t confirm the standard of printing that may end result when utilizing a third-party appropriate with a Brother printer.”
HP has confronted lawsuits and authorized settlements over comparable points, with CEO Enrique Lores justifying third-party ink blocking by citing enhanced safety. Again in late 2023, CFO Marie Myers additionally famous that On the spot Ink subscribers are 20% extra worthwhile for the enterprise.
“It’s customary apply that we carry out a Brother [G]enuine test when troubleshooting a Brother printer… We consider this test within the course of could have led to a misunderstanding[,] however as we confirmed, the firmware replace wouldn’t be liable for the degradation of high quality or elimination of printer options,” Brother added.
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