A view of Freshworks at World Infocity Park, Perungudi, Chennai. The Chennai and US-based agency attributed its efficiency to rising enterprise demand for cost-effective, AI-powered service options amid a difficult macroeconomic setting.
| Photograph Credit score:
R. Ravindran /The Hindu
Freshworks Inc, the Chennai/US-based supplier of people-first Synthetic Intelligence (AI) service software program, within the first quarter ended March 31, 2025, reported a lowered internet loss of $10 million as in opposition to $32 million within the first quarter of 2024. Revenue was up 19 per cent to $196 million ($165 million).
Clients are coming to Freshworks due to the macro setting. Companies are trying to get extra environment friendly, at a decrease whole price. Freshworks’ IT and customer support software program is enterprise-grade at a few half the worth of rivals, says an organization press launch.
AI continues to be central to their development technique. As we speak, Freshworks has 2,700 clients utilizing Freddy AI Copilot almost 1 million instances a day to enhance worker productiveness. The discharge stated it’s one in all Freshworks’ 3 agentic options that work with each IT and CS merchandise to assist brokers enhance productiveness by 40 per cent.
Freshworks outperformed beforehand offered monetary estimates in Q1 with revenue rising 19 per cent year-over-year to $196 million, stated Dennis Woodside, Chief Government Officer & President of Freshworks, in a launch. “We proceed to outperform as a result of companies are selecting Freshworks for our uncomplicated buyer and worker service options.”
The variety of clients contributing greater than $5,000 in annual recurring revenue was 23,275, a rise of 13 per cent year-over-year for each as reported and adjusting for fixed forex.
Throughout the quarter, the corporate added clients resembling All3Media, Broad River Retail, Freudenberg Group, The Christie NHS Basis Belief, and Veracode.
The discharge states that Freshworks launched a brand new world companion program in the course of the quarter with expanded choices for resellers and repair supply.
For the second quarter, the corporate expects revenue to be between $197-$200 million and full yr 2025 between $815 and $824 million, the discharge stated.
Printed on April 30, 2025
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