Lalitha Nataraj, MD & CEO, NBSL
NPCI BHIM Services Ltd (NBSL) will proceed to introduce new financial services features on its funds app which can help it work in collaboration with totally different banks to generate a “superb income stream” in its path to profitability.
NBSL, a wholly-owned subsidiary of the Nationwide Funds Company of India (NPCI), is now speaking to a number of the OEMs to develop the BHIM app’s attain to characteristic telephones as properly.
“We are going to be certain that we proceed constructing the app, proceed making it an increasing number of characteristic wealthy, and embark on the journey of progress. So for us it’s about making your entire app inclusive, taking one step at a time, guaranteeing newer features, and ensuring that this can be a reliable, reliable app for the nation,” NBSL MD & CEO Lalitha Nataraj advised newspersons on Wednesday in Kolkata.
“We’re collaborating with a number of gamers. We’re working with banks. We’re powering the banks with our software program equipment. We’re working with retailers. So it’s not simply being as an app, it’s about being in collaboration with varied gamers, that are banks and the retailers that we’re working with, which we are going to take to the patron as a trusted interface,” Nataraj stated, including that NBSL can also be working with varied banks on financial product distribution.
BHIM Funds App’s complete transaction volumes elevated 301 per cent in FY26 in contrast to FY25. Within the final fiscal, month-to-month transaction volumes on the app rose from 5.93 crore in April, 2025 to 21.6 crore in March 2026, greater than tripling over the course of the financial 12 months. Cashback incentives launched in January, 2025, amongst different issues, additionally boosted this progress.
Its general market share in phrases of quantity presently stands at round 1 per cent. “Our goal is to develop the market share very meaningfully. It’s not that we’ve a quantity in thoughts, and we’re operating in the direction of it. It will be important for us to proceed rising. Progress for us implies that the client is endorsing the work that we’re doing,” the MD stated.
Requested about NBSL’s path to profitability, she stated the present investments are excessive as a result of it has to guarantee that the corporate has to be circled in phrases of expertise, scaling, manpower, and in addition the features it’s introducing. “New financial services features on the app will help us work in collaboration with the banks,” Nataraj stated, including that it might generate an excellent income stream, which could be very non-inclusive in nature.
On the time frame for reaching the break-even, she stated, “We’ve a plan, which can run into just a few years.”
Printed on Could 20, 2026
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